Hospitality, Tourism and Events

This theory and practical workshop based course starts with the growing and roasting of the beans and leads you through the process of extracting the perfect espresso and making the complete menu of espresso drinks.

You will learn, understand and put into practice the basics of espresso...

Each week classroom delivery is followed by undertaking a bushwalk. Students learn to bushwalk safely and environmentally soundly in the natural environment on marked trails. Students learn about specific equipment, suitable clothing and footwear, waterproof gear, safe manual handling techniques...

This qualification reflects the role of commercial cooks who use a wide range of well-developed cookery skills and sound knowledge of kitchen operations to prepare food and menu items. Using discretion and judgement, they work with some independence and under limited supervision using work plans...

Students will develop practical hospitality skills and industry knowledge to prepare them for entry-level employment opportunities. The course covers:

• Preparing and serving espresso coffee 
...

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. Job roles involve mainly routine and repetitive tasks using practical skills and basic industry knowledge, working under...

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under supervision using plans, policies and...

It is a legal requirement to hold your Responsible Service of Alcohol certificate if you wish to work in a licensed venue and you are selling or serving alcohol. You must be 18 to sell or serve alcohol.

This short course will give you the skills and the ability to engage...

On completion of this qualification, you will have confidence and experience in customer service and the know-how of advising on and selling products and services.

The skills taught can be valuable not only in the Retail industry but in any area where you have customer interaction. This...

In this course you will learn the knowledge and skills to:

• Provide service to customers (SITXCCS014)
• Customer service and assistance (SITXCCS009)
• Visitor information (SITXCCS010)
• Social and cultural sensitivity (...