Current students

When you start your studies, you will receive a Training and Assessment Plan from your lecturer that outlines the assessments you will need to complete, along with their due dates. These guidelines help you to demonstrate that you can complete assessments on time. You must complete all assessments successfully to achieve competence.

South Regional TAFE believes a student who seeks an appeal has the right to raise the appeal and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation.

Students can appeal against their academic result on the grounds that the decision as to whether competence has been achieved and demonstrated was either made incorrectly or not made in accordance with the assessment plan.

South Regional TAFE will manage all appeals fairly, equitably and efficiently as possible. Confidentiality will be maintained throughout the process of the appeal procedure. South Regional TAFE seeks to protect the rights and privacy of all involved and to facilitate the return to a comfortable and productive learning environment.

The college allows appeals against assessment in relation to incorrect:

· Resulting of units

· Skills recognition

· Exemptions and credit transfers

Students have a period of two weeks from the date they receive their results to lodge an appeal against a decision given on academic matters. Students are required to complete and lodge an Academic Appeal Student Letter Template. Please find the template here (81 KB) (Word document) (81 KB) (Word document)

The student should return the completed Academic Appeal Student Letter Template to Planning and Business Services via email to: planning@srtafe.wa.edu.au

Extensions to assessment deadlines for medical and disability reasons, or other exceptional circumstances, can be granted. Inform your lecturer of your situation before the assessment is due and provide a medical certificate, letter from an employer, or other documentation as supporting evidence.

Students who have been assessed as not competent in any unit may request re-assessment by lodging an Application for Re-marking form within four weeks of the date of assessment notification. The re-assessment fee is $25 per unit, refundable if an assessment of competence is achieved.

Where a learner provides suitable evidence they have successfully completed a unit or module at any RTO, the college will provide exemption for that unit or module, providing that the unit is ‘like for like’ (deemed equivalent and current on Training.gov.au).

Exemption can also be granted for studies completed at any authorised issuing organisation, such as a university.

Suitable evidence includes:

· AQF certification documentation issued by another RTO or AQF authorised issuing organisation.

· Authenticated VET transcripts issued by the Registrar

The college will not issue a qualification or Statement of Attainment that is achieved wholly through recognition of units and/or modules completed at another RTO.

Students are not charged for credit transfers.

For more information visit our website https://www.southregionaltafe.wa.edu.au/recognition-prior-learning-rpl

Fees and payment options

Enrolments

Withdrawals and Refunds(opens in a new tab)

Policies

The college policies outline the plans or action that will be taken by the organisation in relation to a number of important areas that impact our students and clients. This includes academic appeals, our responsibilities to our customers and duty of care to our students as well as information about how we protect your privacy and how the personal information we collect is managed. 

• Academic Appeals
• Client Complaints(opens in a new tab)
• Complaints Policy and Process Under 18's(opens in a new tab)
• Customer Service Charter(opens in a new tab)
• Information Statement(opens in a new tab)
• Privacy(opens in a new tab)
• Alcohol and Other drugs/Substances(opens in a new tab)
• Student Code of Conduct(opens in a new tab)

Forms

This section provides students with access to forms to provide feedback or make a complaint.

If you'd like to withdraw from your course please consider speaking to your lecturer or a member of our Student Services team before you fill in the form.

Our fee Waiver Policy and Application form can be used by students wanting to apply for a waiver of fees and charges on the grounds of financial hardship. 

• Academic Appeal Student Letter Template(opens in a new tab)
• Application to withdraw(opens in a new tab)
• Client Feedback(opens in a new tab)
• Client Complaint(opens in a new tab)
• Direct Debit Terms and Conditions(opens in a new tab)
• Enrolment Fees Invoice Authorisation(opens in a new tab)
• Financial Assistance Application 2025(opens in a new tab)

By-Laws

Laws regarding the hours of business and conduct on college land - including parking, closure of the college, use of assistance animals and disorderly behaviour.

By-Laws(opens in a new tab)

Click here for public transport to our campuses (opens in a new tab)

South Regional TAFE is an approved VET training provider authorised to facilitate VET Student Loan applications from eligible students enrolled into Commonwealth approved Diploma courses.

VET Student Loan

• Is a Federal Government loan scheme
• Can be used to pay all or part of an eligible student's tuition fees
• VETSL debt will not be approved for students who do not meet eligibility requirements; and
• gives rise to a VETSL debt that continues to be a debt due to the Commonwealth until it is repaid.
• the loan may, until the debt is repaid, reduce a student’s take‑home (after‑tax) wage or salary and may reduce the student’s borrowing capacity; and
• a student may wish to seek independent financial advice before applying for a loan

It cannot be used for additional study costs such as accommodation, text books or incidental fees.

A 20 per cent loan fee is applied to VETSL debt for fee paying/fee for service (commercial) students.

For further information please go to the Study Assist Website (opens in a new tab).(opens in a new tab)

For an estimated cost of each VET Student Loan qualification, please see the Your Career website (opens in a new tab) (opens in a new tab)  

Please see following important VET student loan documents and links:

• VET Student Loan Brochure(opens in a new tab)(opens in a new tab)

• VET Student Loan Eligible Course List (202 KB) (PDF document - opens in a new tab) (202 KB) (PDF document - opens in a new tab)

• VET Student Loan Application Assessment (606 KB) (PDF document) (606 KB) (PDF document)

• Statement of Tuition Assurance VET Student Loan (102 KB) (PDF document) (102 KB) (PDF document)

• Parental Consent Form

Click here for more information on VET Student Loans(opens in a new tab)

Student Support Services staff offer assistance and advice on how to overcome a range of issues that may affect your personal or professional goals while studying with us.  The helpful and supportive team is only a phone call or office visit away.

Student Support is coordinated by staff at our two largest campuses. Their contact details are:

Albany campus 6371 3890 or email studentsupport@srtafe.wa.edu.au 

Bunbury campus 6371 3100 0447 500 054 or email studentservices@srtafe.wa.edu.au 

For more information, please visit our Student Support Page

South Regional TAFE is committed to listening and responding to your feedback.   Whether your experience has been positive or you feel something could have been better, we welcome your compliments, suggestions, and complaints.

You may wish to provide feedback if you have:

• Had a positive experience you’d like to acknowledge
• A comment or suggestion about how we can improve our services
• A concern or complaint about a service you received, or if you feel you were not treated fairly or reasonably

To learn more about our processes, policies, and how to submit feedback, please visit our Complaints, Comments and Feedback page.