Hospitality encompasses a diverse variety of roles, including Waiters, Baristas, and Mixologists. The industry offers numerous opportunities for travel and career advancement, with clear pathways from entry-level positions to management roles. Working in hospitality helps you develop valuable skills such as communication, problem-solving, and teamwork, which are transferable to many other industries.

• Do You Enjoy Interacting with People? Hospitality is a people-centric industry. If you enjoy meeting new people, providing excellent customer service, and working in a team, this could be a good fit.
• Are You Adaptable and Flexible? The hospitality industry often requires flexibility with working hours, including nights, weekends, and holidays. Being adaptable to changing situations is also crucial.
• Do You Thrive in a Fast-Paced Environment? Hospitality jobs can be fast-paced and sometimes stressful. If you enjoy dynamic work environments and can handle pressure well, you might find this industry exciting.
• Are You Detail-Oriented? Attention to detail is important in hospitality, whether it's ensuring a clean and welcoming environment or providing personalised service to guests.
• Do You Have a Passion for Service? A genuine interest in making others feel welcome and comfortable is at the heart of hospitality. If you find satisfaction in serving others, this industry could be rewarding.

To make an informed choice about the suitability of this course, you must consider the essential skills and knowledge below. You must:

• Enjoy being in the public space communicating with and serving people food and drinks.
• Be able to stand and concentrate for long periods of time.
• Keep yourself and your workspace areas super clean and hygienic.
• Enjoy working with others and communicating in a team.
• Have basic problem-solving skills and the ability to spot, respond and help to fix safety or hygiene risks.
• Be capable of undertaking manual tasks. This includes holding and serving from trays, holding plates of food, holding and carrying multiple items, and serving hot and cold drinks.
• Be comfortable serving all types of foods, including meat, seafood, eggs, and nuts. If you have restrictions due to medical reasons, please discuss with South Regional TAFE lecturers to explore options.
• Have good time-management and learn to thrive under pressure.
• Be available to work weekends, public holidays, and different shifts.
• Demonstrate tolerance, patience and the willingness to work with and serve people from diverse backgrounds and cultures.

Time Commitment – You will need to allocate appropriate time to complete this course. This includes attending classes on-site, undertake independent study outside of class hours, and completing the mandatory minimum service shifts / work placement. Please refer to the timetable on the webpage and/or discuss with your lecturer.

You will need to:

• Complete all required service shifts at your traineeship location (if a trainee) or our live-works restaurants (if undertaking this course on-campus).
• Bunbury Campus live-works is at the Epicure Training Restaurant.
• Margaret River Campus live-works is at Gather and Feast Training Restaurant.
• Attend service shifts regularly and reliably. Absenteeism will affect progress in this course.
• Organise your own travel to and from these service shifts. Some of these service shifts will be outside South Regional TAFE standard student hours.
• Understand your work site’s Work Health and Safety (WHS) obligations and safety requirements under the Work Health and Safety Act 2020 and Codes of Practice. You will be required to comply with these WHS obligations while undertaking supervised service shifts. Any concern about WHS please direct queries to the supervisor of the service shifts.
• Adhere to uniform standards, ensuring attire is clean and well-ironed.

The South Regional TAFE Training Restaurants – Epicure & Gather and Feast – provide the opportunity for you to learn in real-life settings in these award-winning facilities. You will acquire practical experience by preparing and serving food and beverages to actual customers from the public.

Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry. 

• Communication - Connect with people from diverse backgrounds, share ideas effectively, and build strong relationships. An ability to converse with clients and staff in English. Provide excellent customer service.
• Teamwork - Collaborate with others, show them respect, and be open to feedback.
• Problem Solving - What do you do when there’s a problem at work? It’s never about the problem and always about the solution. How do you respond to a challenge? If you spot a problem, we encourage you to ask questions, clarify as needed, and find a solution!
• Initiative - Stay motivated, take proactive steps, and seek help when necessary.
• Planning - Manage time well. Knowing how to prioritise tasks both before and during service and complete your tasks efficiently are crucial for your success.
• Self-Management - Reflect on your performance. Reflection is a powerful tool for growth and success as a student at South Regional TAFE, for honing your skills and as an industry professional. Being a professional in the workplace can mean learning when to accept responsibility for your failures as often as your successes. This is how we learn!
• Learning – Recognise what your strengths already are. Then embrace all the new knowledge and experience from your South Regional TAFE journey to grow as a student.
• Technology - Adapt to new tools, access digital resources, and integrate technology into your work.