• Are you currently working as a Supervisor in the Food and Beverage sector and seeking a promotion to work as a manager, or have ambitions for this job title/position in the future or
• Want to own and run your own food and beverage business or are
• A recent graduate of SIT30622 Certificate III or SIT40422 Certificate IV in Hospitality.

Then this is the course for you.

To make an informed choice about the suitability of this course please consider these essential skills and knowledge below. You must:

• Be able to lead and motivate a team, delegate tasks effectively, and maintain a positive work environment.
• Have a strong focus on customer satisfaction, handling complaints gracefully, and ensuring a pleasant dining experience.
• Understand budgeting, cost control, and financial planning to keep the venue profitable.
• Demonstrate the ability to manage multiple tasks, schedules, and resources efficiently.
• Have clear and effective communication with staff, suppliers, and customers.
• Show quick thinking and resourcefulness to address issues as they arise.
• Ensure high standards of cleanliness, food quality, and service.
• Have flexibility to adapt to changing circumstances and trends in the restaurant industry.
• Have knowledge of marketing strategies to attract and retain customers.
• Have genuine interest in food, service, and creating a welcoming atmosphere.
• Demonstrate compliance with local, state, and federal food safety laws and other relevant legislation.
• Follow workplace policies and procedures. Complete workplace documentation.
• Be able to identify and assess potential hazards and risks in the work environment.
• Be comfortable serving all types of foods, including meat, seafood, eggs, and nuts. If you have restrictions due to medical reasons, please discuss with South Regional TAFE lecturers to explore options.
• Have good time-management and learn to thrive under pressure.
• Be available to work weekends, public holidays, and different shifts. Strong work ethic.
• Show tolerance, patience and the willingness to work with and serve people from diverse backgrounds and cultures.

Time Commitment – You will need to allocate appropriate time to complete this course. This includes attending classes on-site, undertake independent study outside of class hours, and completing the mandatory minimum service shifts / work placement. Please refer to the timetable on the webpage and/or discuss with your lecturer.

You will need to:

• Complete all required service shifts at our live-works restaurant. Bunbury Campus live-works is at the Epicure Training Restaurant.
• Attend service shifts as required for successful completion of course. Absenteeism will affect progress in this course.
• Organise your own travel to and from these service shifts. Some of these service shifts will be outside South Regional TAFE standard student hours.
• Understand your work site’s Work Health and Safety (WHS) obligations and safety requirements under the Work Health and Safety Act 2020 and Codes of Practice. You will be required to comply with these WHS obligations while undertaking supervised service shifts. Any concern about WHS please direct queries to the supervisor of the service shifts.

The South Regional TAFE Epicure Training Restaurant provides the opportunity for you to learn in real-life settings in these award-winning facilities. You will gain hands-on experience preparing and serving food for real customers from the public.

Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry.

• Communication - Connect with people from diverse backgrounds, share ideas effectively, and build strong relationships. An ability to converse with clients and staff in English. Provide excellent customer service.
• Teamwork - Collaborate with others, show them respect, and be open to feedback. Inspire your team.
• Problem Solving - What do you do when there’s a problem at work? It’s never about the problem and always about the solution. How do you respond to a challenge? If you spot a problem, we encourage you to ask questions, clarify as needed, and find a solution! Build confidence to make decisions and lead a team.
• Initiative - Stay motivated, take proactive steps, and seek help when necessary.
• Planning - Manage time well. Knowing how to prioritise tasks both before and during service and complete your tasks efficiently are crucial for your success.
• Leadership and Business Skills – Manage service delivery including responsible service of alcohol. Manage workplace conflict. Apply financial management. Workplace health and safety. Lead a diverse team. Ensure regulatory compliance. Generate rosters. Provide quality customer service.
• Self-Management - Reflect on your performance. Reflection is a powerful tool for growth and success as a student at South Regional TAFE, for honing your skills and as an industry professional. Being a professional in the workplace can mean learning when to accept responsibility for your failures as often as your successes. This is how we learn!
• Learning – Recognise what your strengths already are. Then embrace all the new knowledge and experience from your South Regional TAFE journey to grow as a student.
• Technology - Adapt to new tools, access digital resources, and integrate technology into your work.