Privacy

South Regional TAFE (SRTAFE) is committed to the security and confidentiality of your privacy as an integral part of our commitment to accountability and integrity in all our activities and programs.

Whether you are enquiring, applying, enrolling, training, or accessing any of our services, we only request information required for providing a service or activity, and take reasonable steps to safeguard the information entrusted to us. Your personal information will only be used for the purpose for which it was collected.

This Privacy Statement outlines how SRTAFE collects, uses, discloses and protects personal information in accordance with applicable legislation, government requirements and Department of Training and Workforce Development policies.

 Read the full SRTAFE Privacy Policy  (256 KB) (PDF document)

The use of the term personal information in this statement means any detail that identifies an individual or could reasonably be used to identify them.

Sensitive information is specific category of personal information that refers to information relevant to an individual and requires additional safeguards. Examples include racial or ethnic background, gender identity, criminal record, and health records.

If you wish to make any enquiries regarding this Privacy Statement or our Privacy Policy and Procedures, please contact our Privacy Officer privacy@srtafe.wa.edu.au

SRTAFE collects personal information to fulfil its services, functions, and legal obligations.

By providing your personal information to SRTAFE, you consent to its collection, use, storage and disclosure in accordance with our Privacy Policy and Procedures.

The types of personal information collected, depending on which functions or activities, can include but is not limited to:

• Contact details (e.g. name, phone number, email, address and postal address).
• Personal circumstances (e.g. age, gender, occupation, education history, parent or guardian details, emergency contacts, language).
• Financial information (e.g. payment details, bank account details, and credit history).
• Identity information (e.g. date of birth, signatures, citizenship, and visa status).
• Employment information (e.g. employment status and work history, referee comments, and salary).
• Government identifiers (e.g. tax file number).
• Other information voluntarily provided by an individual (e.g. survey responses or competitions or other events).

The following types of sensitive personal information may also be collected and held:

• Images and audio (e.g. photographs and video, and voice recordings). This includes closed circuit television (CCTV) video and audio recordings.
• Government related identifiers which may include, but is not limited to:
  * Unique Student Identifier (USI).
  * Tax File Numbers for VET Student Loans and employment taxation purposes.
  * Citizenship and residency documents.
  * Concession details.
  * Birth Certificate, driver’s licence or passport to establish identity.
• Employee details and Human Resources information.
• Complaint or feedback information.
• Health information about an individual.
• Racial or ethnic origin.
• Religious affiliation.
• Political opinions or associations.
• Background checks (such as National Criminal Checks or Working with Children checks).

We collect your Personal Information from a variety of sources, including:

• When you provide it to us directly, such as when you apply for a course, register for an event, or contact us with a question.
• When you use our website or other online services, such as when you browse our website or log into your online account.
• When you interact with us in person, such as when you attend a class or event.
• From third parties, such as when we receive evidence of prior learning from another educational institution.

How do we use your personal information?
We use your personal information for a variety of purposes, including:

• To provide you with the services that you have requested, such as providing you with course materials, delivery of training services, or registering you for an event.
• To communicate with you about your account, such as sending you confirmation emails or billing statements.
• To improve our services, such as by analysing your usage data to see how you are using our website or online services.
• To market our services to you, such as sending you email notifications about upcoming events or courses.
• To comply with legal requirements, such as reporting student enrolment data to the relevant authorities and recordkeeping.
• To protect our rights and interests, such as investigating suspected fraud or abuse.
• We use CCTV to deliver services safely and securely through deterrence and investigation of any safety or security incidents on any campus and any land we own or control.

The SRTAFE and Western Australian Department of Training and Workforce Development (DTWD) does not attempt to collect personal information about you when you visit our website. DTWD is the provider of this website for use by SRTAFE.
You can generally visit without revealing personal information, unless you choose to provide it.
The information collected is dependent upon the actions undertaken when visiting the website.

Site visit data
DTWD records each visit and logs the following information for statistical purposes:

• the user's server address.
• the user's top-level domain name (eg .gov, .com, .au, .nz etc).
• the type of browser used to access the site.
• the date and time the user accessed the site.
• the pages accessed and the files downloaded.
• the referring website.

This information assists SRTAFE and DTWD to understand how the website is used and helps to keep improving information quality.
SRTAFE and DTWD will make no attempt to identify users or their browsing activities, except where required by law.
The website may contain links to other sites. SRTAFE and DTWD is not responsible for the content and the privacy practices of other websites and encourages you to examine each site's privacy policy and make your own decisions regarding its accuracy, reliability and the correctness of material and information found.

Cookies
A ‘cookie’ is a piece of information delivered to and stored by your web browser when you access information from certain websites. DTWD may use cookies from time to time in an effort to improve user experience.

Email management
Your email address will only be recorded if you choose to send a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list, unless explicitly stated.
Your email address will not be used for any other purpose, and will not be disclosed, without your consent.
If you are asked for any other personal information you will be informed how it will be used if you choose to give it.

We take steps to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction.
These steps include:

• Using secure servers and data centres.
• Using encryption and other security measures to protect your personal information when it is transmitted over the internet.
• Only allowing authorised employees to access your personal information
• Monitoring our security systems and procedures on a regular basis.

We will keep your information for as long as is necessary to provide you with the services you have requested. We may also keep your information for longer periods of time if we are required to do so by law.

While every reasonable effort is made to maintain secure systems, no internet-based service can be guaranteed completely secure.
Users should take appropriate precautions to protect their own devices, passwords and information.

As a Government registered training organisation, regulated by the Training Accreditation Council (TAC) WA, SRTAFE is required by law, or due to statistical, legislative/regulatory authority and research requirements, to collect, hold, use and disclose a wide range of personal and/or sensitive information (including third parties) on students in nationally recognised training programs.

The Freedom of Information Act 1992 gives the public the right to apply for access to documents held by State Government agencies, subject to certain limitations and exemptions.
Information about Freedom of Information requests, application processes and related policies is available through our Policies and Important Information webpage.

 Policies and Important Information 

You have the right to:

• Access your personal information.
• Request that we correct any inaccuracies in your personal information.
• Request that we delete your personal information.
• Object to our use of your personal information for certain purposes.
• Transfer your personal information to another organisation.
• Withdraw your consent to our use of your personal information.
• Please note, whilst you have the right to request the deletion of your personal information held by SRTAFE, this may not be possible due to legislative and other legal requirements to retain this information. You will be advised by the Privacy Officer if this is the case with the relevant references to the requirements.

If you have questions about this Privacy Statement, Information security, Freedom of Information or relevant cyber security matters please contact us:

By mail 
South Regional TAFE Privacy Officer PO BOX 1224
BUNBURY WA 6230
By email 
Attention: Privacy Officer. 
privacy@srtafe.wa.edu.au

 Contact us 

This Privacy Statement complies with the following legislation: 

• Privacy and Responsible Information Sharing Act 2024 (WA)
• Freedom of Information Act 1992 (WA) 
• State Records Act 2000 (WA) 
• Office of Information Commissioner WA
• Privacy Act 1988
• Privacy Amendment (Enhancing Privacy Protection) Act 2012 
• Australian Privacy Principles (APP) 
• Freedom of Information Act 1982 
• AVETMISS Collection Protocols
• Spam Act 2003
• National VET Data Policy
• Office of the Australian Information Commissioner
• Chapter 1: Privacy complaint handling process | OAIC