SHB20121 Certificate II in Retail Cosmetics
Begin a career helping people look good
On completion of this course, you will have the skills and knowledge for the role of Retail Sales personnel involved in a defined range of tasks to sell and demonstrate beauty or cosmetic products.

Overview
Campus Bunbury
When All year round
Study Mode Traineeship
When you complete this course, you will be ready for a career in retail cosmetics. You will have the skills and knowledge for the role of Retail Sales personnel involved in a defined range of tasks to sell and demonstrate beauty or cosmetic products. You will follow known routines and procedures and work under direct supervision.
You'll gain the skills and knowledge required to help customers choose beauty products, apply makeup, and skin care products. You'll also learn how to set up merchandise displays, organise stock, use point of sale technology and equipment, and provide excellent customer service.
While studying this course you'll be working practically with applying and recommending skin, make up and nail products.
- You enjoy working with people, love being creative and have a passion for the Beauty Industry.
- You want a practical career path involved in the Beauty Industry including applying and recommending skin, make-up and nail products.
Then this is the course for you.
To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must:
- Have ability to work one-on-one as well as part of a team in a busy environment.
- Show confidence, reliability and strong work ethics.
- Be comfortable with physical contact and enjoy practical work.
- Show friendliness and pleasant demeanour in a professional manner.
- Experience good health with no significant skin allergies.
- Have good time-management and the ability to prioritise tasks. Managing time effectively allows you to deliver quality results within scheduled appointments.
- Demonstrate well developed communication, verbal and non-verbal and listening skills. Strong people skills will help you understand client needs and interpret non-verbal cues.
- Have well developed problem-solving skills. Essential for addressing client concerns and recommending suitable treatments.
- Show excellent organisational skills. Staying organised will help you maintain a tidy workstation and keep track of tools and appointments.
- Have good manual dexterity. Good hand–eye coordination and fine motor skills are essential for precision work.
- Demonstrate ability to follow instructions, Work Health and Safety procedures and the ability to respond to immediate safety risks.
- Show tolerance, patience and the willingness to work with people from different backgrounds and cultures.
When you complete this course, you will be ready for a career in Retail Cosmetics. You will have the skills and knowledge for the role of Retail Sales personnel involved in a defined range of tasks to sell and demonstrate beauty or cosmetic products. You will follow known routines and procedures and work under direct supervision.
You’ll gain the skills and knowledge required to help customers choose beauty products, apply makeup, and skin care products. You'll also learn how to set up merchandise displays, organise stock, use point of sale technology and equipment, and provide excellent customer service.
Time Commitment – You will need to allocate appropriate time to complete this course. This includes attending classes on-site and/or online as outlined in the study mode; and undertake independent study outside of class hours, including private study, assessment preparation, research, complete assessment requirements and the traineeship work placement.
Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry:
- Respectful Communication - Interact with people from diverse backgrounds, share ideas effectively and build trust.
- Teamwork – Collaborate with others, show them respect, and be open to feedback.
- Problem Solving - There is always a solution. How do you respond to a challenge? If you spot a problem, we encourage you to ask questions, clarify as needed, and respond appropriately within your training.
- Initiative - Stay motivated, take proactive steps, and seek help when necessary.
- Planning - Manage time well. Knowing how to prioritise and completing your tasks efficiently are crucial for your success.
- Self-Management - Reflect on your performance. Reflection is a powerful tool for growth and success as a student at South Regional TAFE. Being a professional in the workplace can mean learning when to accept responsibility for your failures as often as your successes. This is how we learn!
- Learning – Recognise what your strengths already are. Then embrace all the new knowledge and experience from your South Regional TAFE journey to grow as a student. Some of the skills you will learn include:
- Greet and prepare clients for salon services.
- Provide salon services to clients.
- Advise on beauty products and services.
- Demonstrate retail skin care products.
- Design and apply make-up including for photography.
- Research and apply beauty industry information.
- Conduct salon financial transactions.
- Participate in sustainable work practices.
- Receive and handle retail stock.
- Maintain health and wellbeing in a personal services setting.
- Maintain ethical and professional standards when using social media and online platforms.
- Technology - Adapt to new tools, access digital resources, and integrate technology into your learning.
Select your preferred campus and apply
All year round, 2026
Details
Units
Core
National ID | Unit title |
---|---|
SHBBCCS004 | Demonstrate retail skin care products |
SHBBCCS005 | Advise on beauty products and services |
SHBBMUP009 | Design and apply make-up |
SHBXCCS007 | Conduct salon financial transactions |
SHBXIND003 | Comply with organisational requirements within a personal services environment |
SHBXIND005 | Communicate as part of a salon team |
SHBXWHS003 | Apply safe hygiene, health and work practices |
SIRXIND003 | Organise personal work requirements |
SIRXOSM002 | Maintain ethical and professional standards when using social media and online platforms |
Elective
National ID | Unit title |
---|---|
BSBSUS211 | Participate in sustainable work practices |
SHBBINF002 | Maintain infection control standards |
SHBBMUP010 | Design and apply make-up for photography |
SHBBRES003 | Research and apply beauty industry information |
SHBXCCS005 | Maintain health and wellbeing in a personal services setting |
SHBXCCS008 | Provide salon services to clients |
SHBXCCS009 | Greet and prepare clients for salon services |
SIRRINV001 | Receive and handle retail stock |
SIRXOSM003 | Use social media and online tools |
All year round, 2025
Details
Units
Core
National ID | Unit title |
---|---|
SHBBCCS004 | Demonstrate retail skin care products |
SHBBCCS005 | Advise on beauty products and services |
SHBBMUP009 | Design and apply make-up |
SHBXCCS007 | Conduct salon financial transactions |
SHBXIND003 | Comply with organisational requirements within a personal services environment |
SHBXIND005 | Communicate as part of a salon team |
SHBXWHS003 | Apply safe hygiene, health and work practices |
SIRXIND003 | Organise personal work requirements |
SIRXOSM002 | Maintain ethical and professional standards when using social media and online platforms |
Elective
National ID | Unit title |
---|---|
BSBSUS211 | Participate in sustainable work practices |
SHBBINF002 | Maintain infection control standards |
SHBBMUP010 | Design and apply make-up for photography |
SHBBRES003 | Research and apply beauty industry information |
SHBXCCS005 | Maintain health and wellbeing in a personal services setting |
SHBXCCS008 | Provide salon services to clients |
SHBXCCS009 | Greet and prepare clients for salon services |
SIRRINV001 | Receive and handle retail stock |
SIRXOSM003 | Use social media and online tools |
Details
Units
Core
National ID | Unit title |
---|---|
SHBBCCS004 | Demonstrate retail skin care products |
SHBBCCS005 | Advise on beauty products and services |
SHBBMUP009 | Design and apply make-up |
SHBXCCS007 | Conduct salon financial transactions |
SHBXIND003 | Comply with organisational requirements within a personal services environment |
SHBXIND005 | Communicate as part of a salon team |
SHBXWHS003 | Apply safe hygiene, health and work practices |
SIRXIND003 | Organise personal work requirements |
SIRXOSM002 | Maintain ethical and professional standards when using social media and online platforms |
Elective
National ID | Unit title |
---|---|
BSBSUS211 | Participate in sustainable work practices |
SHBBINF002 | Maintain infection control standards |
SHBBMUP010 | Design and apply make-up for photography |
SHBBRES003 | Research and apply beauty industry information |
SHBXCCS005 | Maintain health and wellbeing in a personal services setting |
SHBXCCS008 | Provide salon services to clients |
SHBXCCS009 | Greet and prepare clients for salon services |
SIRRINV001 | Receive and handle retail stock |
SIRXOSM003 | Use social media and online tools |