• You want to understand and manage your emotions.
• You want to improve your leadership skills.

Then this is the course for you.

To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must: 

• Have self-awareness - The ability to recognise and understand your emotions.
• Show empathy - A natural capacity to sense and relate to others’ feelings.
• Demonstrate active listening – Pay attention to verbal and non-verbal communications.
• Show adaptability – Willingness to adjust your mindset and reactions to different situations.
• Have self-regulation – Ability to manage emotions in a constructive way.
• Demonstrate Social skills – The ability to interact with people in a positive and meaningful manner.

Emotional intelligence helps you understand and manage your emotions while navigating social interactions with empathy. It improves relationships, enhances communication, and strengthens decision-making, both personally and professionally. In workplaces, it fosters leadership, teamwork, and resilience, creating more positive and productive environments. Mastering emotional intelligence leads to greater adaptability, reduced stress, and overall personal growth.

Time Commitment

You will need to allocate sufficient time to complete this course. This includes attending classes on-campus and/or online as outlined in the study mode. You will also need to undertake independent study outside of class hours, including private study, skills practise and completing assessment requirements. 

Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry:

• Respectful Communication: Interact with people from different backgrounds, share ideas and build trust.
• Teamwork: Collaborate with others respectfully and be open to feedback.
• Problem Solving: Look for solutions and clarity when solving problems: ask questions, consider alternatives and respond to challenges.
• Initiative: Be proactive and motivated and seek help when necessary.
• Planning: Manage time well, prioritise and complete tasks efficiently.
• Self-Management: Reflect on your performance to grow and succeed in your studies. Taking responsibility for successes and failures is helps us to be resilient and confident.
• Learning: Recognise and build on your strengths to embrace the knowledge and experience offered in your study program, including:
  • Recognise your own triggers and cues.
  • Identify the impact of your own emotions on others in the workplace.
  • Strategies to control your own emotional responses.
  • Recognise and appreciate the emotional strengths and weaknesses of others.
  • Promote the development of emotional intelligence in others.
  • Utilise emotional intelligence to maximise team outcomes.
• Technology: Adapt to new tools, access digital resources, and integrate technology into your learning.