BSB40120 Certificate IV in Business
Take your career in Business to the next level
This qualification reflects the role of individuals in a variety of Business Services job roles of which may have supervisory performance accountabilities.

This course is part of the Lower fees, local skills initiative. From 1 January 2020 through to 31 December 2025 you'll only pay half the course fees, capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession, plus resource fees and other fees that may apply to your course.
For more information click here
Some of the courses on the list can be done completely online. However some of the courses require a practical component which can't be done online, or some may be a mix of online and face-to-face learning. We’ll let you know what's required for your course. For a full list of online courses, please use the filters under the Refine course results menu.
Overview
Campus Manjimup | Collie | Harvey | Busselton | Esperance | Albany | Bunbury
When All year round | Semester 2, 2025 | Semester 1, 2026
Study Mode Full-Time | Online | Part-Time | Traineeship
When you complete this course course, you will be ready for a career in business. This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They may provide leadership and guidance to others with limited responsibility for the output of others. You will have the skills and knowledge to use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources.
- You are wanting a job in a business management / leadership role – working in Office Management, Business Planning, Marketing, leading others, customer service or any of the various job roles in Business Services.
Then this is the course for you.
To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must:
- Demonstrate sound teamwork skills and the ability to work independently.
- Have good time-management and organisational skills.
- Show the ability to communicate clearly, respectfully, and with confidence across written and verbal formats.
- Show respect for others and their role within the team.
- Demonstrate the ability to analyse information and solve problems in unfamiliar situations.
- Have good digital literacy - Working knowledge and skills in the use of software applications such as Word and Excel.
- Demonstrate the ability to navigate online tools and platforms relevant to the workplace.
This course will give you the skills and knowledge to carry out a range tasks in the corporate world that require technology and business skills. You will have capacity to undertake some supervisory responsibilities in the workplace.
Time Commitment – You will need to allocate appropriate time to complete this course. This includes attending classes on-site and/or online as outlined in the study mode; and undertake independent study outside of class hours, including private study, assessment preparation, research and complete assessment requirements.
Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry:
- Respectful Communication - Interact with people from different backgrounds, share ideas effectively and build trust. Recognise the benefits of diversity and model inclusive behaviour through seeking to establish interpersonal connections with a diverse range of people.
- Teamwork – Collaborate with others, show them respect, and be open to feedback. Establish and build relationships to foster a positive team environment.
- Problem Solving - There is always a solution. How do you respond to a challenge? If you spot a problem, we encourage you to ask questions, clarify as needed, and respond appropriately within your training. Use your critical thinking skills to challenge ideas evaluate solutions and move towards resolution.
- Initiative - Stay motivated, take proactive steps, and seek help when necessary. Recognise what needs to get done, plan and manage time effectively, and find your motivation to stay on track.
- Planning - Manage time well. Knowing how to prioritise and completing your tasks efficiently are crucial for your success. Plan, organise, and implement work activities for self and teams to get the tasks completed efficiently.
- Self-Management - Reflect on your performance. Reflection is a powerful tool for growth and success as a student at South Regional TAFE. Being a professional in the workplace can mean learning when to accept responsibility for your failures as often as your successes. This is how we learn! Reflect on strengths and areas for improvement, set future-focused goals, develop a personalised plan, and actively monitor progress toward achieving those goals.
- Learning – Recognise what your strengths already are. Then embrace all the new knowledge and experience from your South Regional TAFE journey to grow as a student. Some of the skills you will learn include:
- Critical thinking and problem solving.
- Communication strategies.
- Collaborate in effective teams and build workplace relationships.
- Use digital business technology such as Microsoft Teams and Microsoft Office at an advanced level.
- Implement and monitor Workplace Health and Safety arrangements.
- Design and produce complex documents.
- Undertake minor projects or small parts of larger projects.
- Develop emotional intelligence and promote EI in others.
- Technology - Adapt to new tools, access digital resources, and integrate technology into your learning. Assess technological needs of the workplace and implement new software to the team environment.
Select your preferred campus and apply
All year round, 2026
Details
Course fees
(Tuition fee* $980.10 + Resource fee $124.00 )
(Tuition fee* $290.40 + Resource fee $124.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBMKG433 | Undertake marketing activities |
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS401 | Coordinate business resources |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
All year round, 2025
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBMKG433 | Undertake marketing activities |
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS401 | Coordinate business resources |
BSBOPS405 | Organise business meetings |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $124.00 )
(Tuition fee* $290.40 + Resource fee $124.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Semester 1, 2026
Details
Course fees
(Tuition fee* $980.10 + Resource fee $124.00 )
(Tuition fee* $290.40 + Resource fee $124.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBESB403 | Plan finances for new business ventures |
BSBOPS404 | Implement customer service strategies |
BSBPEF401 | Manage personal health and wellbeing |
BSBPEF402 | Develop personal work priorities |
SIRXMKT002 | Use social media to engage customers |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $124.00 )
(Tuition fee* $290.40 + Resource fee $124.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBCMM411 | Make presentations |
BSBPEF402 | Develop personal work priorities |
BSBPEF502 | Develop and use emotional intelligence |
BSBPMG430 | Undertake project work |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $124.00 )
(Tuition fee* $290.40 + Resource fee $124.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $124.00 )
(Tuition fee* $290.40 + Resource fee $124.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Semester 2, 2025
Details
Course fees
(Tuition fee* $980.10 + Resource fee $124.00 )
(Tuition fee* $290.40 + Resource fee $124.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |
Details
Course fees
(Tuition fee* $980.10 + Resource fee $124.00 )
(Tuition fee* $290.40 + Resource fee $124.00 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCRT411 | Apply critical thinking to work practices |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTWK401 | Build and maintain business relationships |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs |
BSBWRT411 | Write complex documents |
BSBXCM401 | Apply communication strategies in the workplace |
Elective
National ID | Unit title |
---|---|
BSBOPS404 | Implement customer service strategies |
BSBOPS405 | Organise business meetings |
BSBPEF402 | Develop personal work priorities |
BSBPEF403 | Lead personal development |
BSBTEC401 | Design and produce complex text documents |
BSBTEC402 | Design and produce complex spreadsheets |