• You are passionate about tourism.
• You are a small tourism business owner.
• You are working in the Tourism Industry and wish to elevate your skills and knowledge.
• You are a Tour Operator, work in a Visitor Information Centre or on cultural and heritage sites.
• You wish to become a Travel Advisor, Tour Guide, Visitor Information Services Officer or similar position.

Then this is the course for you.

To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must:

• Have a desire to help people by providing information about your local area and other cultures.
• Keen to build skills in the tourism industry that may lead to exciting world-wide career opportunities.
• Enjoy sharing stories about local areas, history, heritage and other cultures.
• Have good time-management skills.
• Ability to work independently as well as part of a team.
• Demonstrate well-developed problem-solving skills and the ability to respond to immediate safety risks.
• Show well-developed communication and listening skills to liaise and work with a range of people.

Through a combination of practical training and industry-relevant learning, this course will provide you with the skills and knowledge to be competent in a range of tourism sales, operational and delivery roles. You will be taught about using discretion, judgement and having a sound knowledge of industry operations. You are encouraged to join in on flied trips to a range of tourism sites and listen to guest speakers. On completion you will be able to work under limited supervision and may provide operational advice and support to team members.

Time Commitment 

You will need to allocate appropriate time to complete this course. This includes attending classes on-site and/or online as outlined in the study mode; undertake independent study outside of class hours, including private study, assessment preparation, research and work experience to successfully complete this course; and complete the work experience as arranged.

This course is delivered by online learning tools, with additional on-site workplace assessments and training. South Regional TAFE will arrange this suitable work placement within the industry with you.

Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry. 

• Respectful Communication - Interact with people from diverse backgrounds, share ideas effectively and build trust. Show social and cultural sensitivity.
• Teamwork and Safety – Collaborate with others, show them respect, and be open to feedback. Participate in safe work practices.
• Problem Solving - There is always a solution. How do you respond to a challenge? If you spot a problem, we encourage you to ask questions, clarify as needed, and respond appropriately within your training.
• Initiative - Stay motivated, take proactive steps, and seek help when necessary. Source and use information on the tourism and travel industry.
• Planning - Manage time well. Knowing how to prioritise and completing your tasks efficiently are crucial for your success.
• Self-Management - Reflect on your performance. Reflection is a powerful tool for growth and success as a student at South Regional TAFE. Being a professional in the workplace can mean learning when to accept responsibility for your failures as often as your successes. This is how we learn!
• Learning – Recognise what your strengths already are. Then embrace all the new knowledge and experience from your South Regional TAFE journey to grow as a student. Learning will include sourcing and using information on the tourism and travel industry. Provide a service to tourists, ensuring their needs are met. Create informative tourist information and scripted commentary. Advise on tourism products and services. Interpret aspects of Australian indigenous culture. Lead tour groups. Bushwalk in tracked environments and minimise environmental impact.
• Technology - Adapt to new tools, access digital resources, and integrate technology into your learning e.g., Microsoft Word, Excel, PowerPoint and Publisher.