• Do you have a career dream in Tourism?
• Do you wish to become a Travel Assistant, Tour Guide, Concierge, Museum Attendant, Visitor Information Services Assistant or Event Organiser?

Then this is the course for you.

To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must:

• Like to help people by providing information about your local area and other cultures.
• Be keen to obtain entry level skills in the tourism industry that may lead to exciting world-wide career opportunities.
• Enjoy sharing stories about local areas, history, heritage and other cultures.
• Display good time management.
• Be able to work independently as well as part of a team.
• Demonstrate basic problem-solving skills and the ability to respond to immediate safety risks.
• Have well-developed communication and listening skills to liaise and work with a range of people.

Through a combination of practical training and industry-relevant learning, in this course you will develop customer service skills, gain insight into key tourism sectors, and learn how to provide visitor information on popular attractions. This course is ideal for you if you are looking to start a career in travel, tourism, or hospitality or as a pathway to further studies in the field.

Time Commitment

You will need to allocate appropriate time to complete this course. This includes attending classes on-site and/or online as outlined in the study mode; undertake independent study outside of class hours, including private study, assessment preparation, and research to successfully complete this course. 

Below are some of the important personal skills you will be required to develop and demonstrate during training These skills are highly valued by industry. 

• Respectful Communication - Interact with people from different backgrounds, share ideas effectively and build trust. Show social and cultural sensitivity.
• Teamwork and Safety – Collaborate with others, show them respect, and be open to feedback. Participate in safe work practices.
• Problem Solving - There is always a solution. How do you respond to a challenge? If you spot a problem, we encourage you to ask questions, clarify as needed, and respond appropriately within your training.
• Initiative - Stay motivated, take proactive steps, and seek help when necessary. Source and use information on the tourism and travel industry.
• Planning - Manage time well. Knowing how to prioritise and completing your tasks efficiently are crucial for your success.
• Self-Management - Reflect on your performance. Reflection is a powerful tool for growth and success as a student at South Regional TAFE. Being a professional in the workplace can mean learning when to accept responsibility for your failures as often as your successes. This is how we learn!
• Learning – Recognise what your strengths already are. Then embrace all the new knowledge and experience from your South Regional TAFE journey to grow as a student. Learning will include provide a service to tourists, ensuring their needs are met. Create informative tourist information and scripted commentary. Advise on tourism products and services. Gain knowledge about various tourist destinations, their attractions and guiding tourists to make informed choices. Interpret aspects of Australian indigenous culture. Assist with the staging of activities or events and processing financial transactions.
• Technology - Adapt to new tools, access digital resources, and integrate technology into your learning e.g., Microsoft Word, Excel, PowerPoint and Publisher.