This Skill Set is designed to guide you through a hands-on, client-focused massage project that aligns with the nationally recognised unit CHCCOM006 – Establish and Manage Client Relationships. Over two immersive days, you’ll explore how to build trust, communicate effectively, and deliver a relaxing head and shoulder massage with professionalism and empathy. You’ll also reflect on your own communication style, practice real-world techniques, and learn how to manage feedback, boundaries, and referrals. Whether you’re a support worker, carer, wellness practitioner, or simply curious about therapeutic touch, this Skill Set will help you develop skills that are practical, respectful, and deeply human.