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CHC32015 Certificate III in Community Services

CHC32015 Certificate III in Community Services

National ID CHC32015 State ID AWJ2
Begin your career in the Community Services sector

When you complete the Certificate III in Community Services you'll be on your way to a career as a youth worker, support worker, or family carer.

Image
Two women sitting on a bench in a park setting talking

This course is part of the Lower fees, local skills initiative. From 1 January 2020 through to 31 December 2025 you'll only pay half the course fees, capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession, plus resource fees and other fees that may apply to your course.

For more information click here

Overview

Campus Busselton | Albany | Bunbury | Narrogin

When All year round | Semester 1, 2026 | Semester 2, 2025

Study Mode Flexible | Full-Time | Part-Time | Traineeship

The Certificate III in Community Services reflects the role of entry-level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations. Students who complete a Certificate III in Community Services can expect to find employment in support positions across a wide range of community service industries.

 

To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must: 

  • Want to work with diverse groups, including youth, older persons, individuals with disabilities, those experiencing mental health issues, and people needing support with alcohol and other drugs or social services.
  • Be open-minded and non-judgemental.
  • Respect and value diversity, demonstrating appropriate ethical behaviour.
  • Be able to work independently and within a team.
  • Be able to observe and identify changes in behaviour, abilities, and environment.
  • Be able to handle the physical demands of manual tasks in community service work.
  • Have strong time management skills.
  • Have strong communication and listening skills to liaise and work with a variety of individuals.
  • Be a problem-solver with the ability to respond to immediate safety risks.
  • Be tolerant, patient, and willing to work with people from different backgrounds and cultures.
  • Understand the importance of maintaining personal and professional boundaries.

This course contains material of a sensitive nature, including trauma, mental health challenges, alcohol and other substance abuse, homelessness, family and domestic violence, risk of suicide and/or other crises, which may be upsetting or triggering for some individuals. Please ensure you have sufficient support networks for the duration of your study. Support is also available through South Regional TAFE Student Services, who can direct you to our (including Counsellors, Aboriginal Services, Disability Services, and others.)

Time Commitment: You will need to allocate appropriate time to complete this course. This includes attending classes on-site and/or online as outlined in the study mode; undertake independent study outside of class hours, including private study, assessment preparation, and research to successfully complete this course; and complete the mandatory work placement as scheduled in your Work Placement Agreement.

You will need to complete:

  • Work Placement: supervised activities in a suitable environment that provides the services in this selected area of study. South Regional TAFE will arrange this work placement within the industry for you.
  • Work Placement hours will be in keeping with Community Service Industry requirements. This may be outside of your class hours.
  • Working With Children Check (WWCC): this may be requested by the workplace prior to placement for the Disability stream. This will incur an additional cost. To find out more about a WWCC click here.
  • Vaccinations: may be requested by the workplace prior to placement. This will incur an additional cost. To find out more about immunization in the workplace click here.
  • National Police Clearance: this may be requested by the workplace prior to placement. This clearance will incur an additional cost. To find out more about this clearance click here.
  • National Disability Insurance Scheme (NDIS) Clearance: this may be requested by the workplace prior to placement. The NDIS clearance includes a National Police Clearance. This clearance will incur an additional cost. To find out more about the NDIS click here.
  • Students are required to be 18 years of age prior to work placement.

Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry:

  • Respectful Communication and Empathy: connect with people from different backgrounds; share ideas effectively; build trust and strong relationships; converse with clients and staff in English.
  • Behaviour: good ethical behaviour; ability to stand and concentrate for long periods of time; fortitude to cope with the uncertainty of client care.
  • Attributes: dexterity; sensory abilities (sight, sound, touch) that enable observation of another person.
  • Teamwork: collaborate respectfully with allied health professionals and clients; be receptive to feedback.
  • Problem Solving: find solutions; engage with challenges; ask questions; clarify and respond appropriately within your scope of practice.
  • Initiative: motivation and proactivity; seek help when necessary.
  • Planning: good time management; prioritise and complete tasks efficiently and effectively.
  • Self-Management: self-reflection and performance evaluation; acknowledge your successes and accept responsibility for any shortcomings.
  • Learning: recognise your strengths; embrace new knowledge and experiences; personal and professional growth.
  • Technology: adapt to new tools; access digital resources; integrate technology into your work.

Important information

Select your preferred campus and apply

All year round, 2026

Details

When All year round, 2026
Where Busselton
How Traineeship - Workplace

Units

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBPEF301 Organise personal work priorities
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTAID011 Provide First Aid

Details

When All year round, 2026
Where Albany
How Traineeship - Workplace

Units

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBINM301 Organise workplace information
BSBWOR301 Organise personal work priorities and development
CHCADV001 Facilitate the interests and rights of clients
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCCCS028 Provide client-centred support to people in crisis
CHCCDE001 Support participative planning processes
CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS001 Work with people with mental health issues
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCPRT001 Identify and respond to children and young people at risk
CHCSOH001 Work with people experiencing or at risk of homelessness
CHCVOL001 Be an effective volunteer
CHCYTH001 Engage respectfully with young people
HLTAID003 Provide first aid

Details

Duration 2 Semesters
When All year round, 2026
Where Albany
How Classroom

Course fees

Indicative General fee $1,119.30
(Tuition fee* $915.30 + Resource fee $204.00 )
Indicative Concession fee $475.20
(Tuition fee* $271.20 + Resource fee $204.00 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBWOR301 Organise personal work priorities and development
CHCCCS009 Facilitate responsible behaviour
CHCCDE003 Work within a community development framework
CHCDIS020 Work effectively in disability support
CHCMHS001 Work with people with mental health issues
CHCVOL001 Be an effective volunteer
CHCYTH001 Engage respectfully with young people
HLTAID011 Provide First Aid

All year round, 2025

Details

When All year round, 2025
Where Albany
How Traineeship - Workplace

Units

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBINM301 Organise workplace information
BSBWOR301 Organise personal work priorities and development
CHCADV001 Facilitate the interests and rights of clients
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCCCS028 Provide client-centred support to people in crisis
CHCCDE001 Support participative planning processes
CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS001 Work with people with mental health issues
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCPRT001 Identify and respond to children and young people at risk
CHCSOH001 Work with people experiencing or at risk of homelessness
CHCVOL001 Be an effective volunteer
CHCYTH001 Engage respectfully with young people
HLTAID003 Provide first aid

Details

When All year round, 2025
Where Busselton
How Traineeship - Workplace

Units

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBPEF301 Organise personal work priorities
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTAID011 Provide First Aid

Semester 1, 2026

Details

Duration 1 Semester
When Semester 1, 2026
Where Albany
How Classroom

Course fees

Indicative General fee $1,119.30
(Tuition fee* $915.30 + Resource fee $204.00 )
Indicative Concession fee $475.20
(Tuition fee* $271.20 + Resource fee $204.00 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBWOR301 Organise personal work priorities and development
CHCCCS009 Facilitate responsible behaviour
CHCCDE003 Work within a community development framework
CHCDIS020 Work effectively in disability support
CHCMHS001 Work with people with mental health issues
CHCVOL001 Be an effective volunteer
CHCYTH001 Engage respectfully with young people
HLTAID011 Provide First Aid

Details

Duration 1 Semester
When Semester 1, 2026
Where Busselton
How Classroom

Course fees

Indicative General fee $1,119.30
(Tuition fee* $915.30 + Resource fee $204.00 )
Indicative Concession fee $475.20
(Tuition fee* $271.20 + Resource fee $204.00 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBPEF301 Organise personal work priorities
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTAID011 Provide First Aid

Details

Duration 1 Semester
When Semester 1, 2026
Where Bunbury
How Classroom

Course fees

Indicative General fee $1,119.30
(Tuition fee* $915.30 + Resource fee $204.00 )
Indicative Concession fee $475.20
(Tuition fee* $271.20 + Resource fee $204.00 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBWOR301 Organise personal work priorities and development
CHCCCS009 Facilitate responsible behaviour
CHCCDE003 Work within a community development framework
CHCCOM001 Provide first point of contact
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTAID011 Provide First Aid

Details

Duration 1 Semester
When Semester 1, 2026
Where Narrogin
How External

Course fees

Indicative General fee $1,119.30
(Tuition fee* $915.30 + Resource fee $204.00 )
Indicative Concession fee $475.20
(Tuition fee* $271.20 + Resource fee $204.00 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBINM301 Organise workplace information
BSBWOR301 Organise personal work priorities and development
CHCADV001 Facilitate the interests and rights of clients
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS001 Work with people with mental health issues
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCPRT001 Identify and respond to children and young people at risk
CHCVOL001 Be an effective volunteer
CHCYTH001 Engage respectfully with young people
HLTAID011 Provide First Aid

Semester 2, 2025

Details

Duration 1 Semester
When Semester 2, 2025
Where Bunbury
How Classroom

Course fees

Indicative General fee $1,119.30
(Tuition fee* $915.30 + Resource fee $204.00 )
Indicative Concession fee $475.20
(Tuition fee* $271.20 + Resource fee $204.00 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBWOR301 Organise personal work priorities and development
CHCCCS009 Facilitate responsible behaviour
CHCCDE003 Work within a community development framework
CHCCOM001 Provide first point of contact
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTAID011 Provide First Aid

Details

Duration 1 Semester
When Semester 2, 2025
Where Busselton
How Classroom

Course fees

Indicative General fee $1,119.30
(Tuition fee* $915.30 + Resource fee $204.00 )
Indicative Concession fee $475.20
(Tuition fee* $271.20 + Resource fee $204.00 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBPEF301 Organise personal work priorities
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTAID011 Provide First Aid

Details

Duration 1 Semester
When Semester 2, 2025
Where Narrogin
How Blended

Course fees

Indicative General fee $1,119.30
(Tuition fee* $915.30 + Resource fee $204.00 )
Indicative Concession fee $475.20
(Tuition fee* $271.20 + Resource fee $204.00 )
Indicative Fees and Charges

The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers

Units

Not all units and study modes are offered at all campuses. Please check with your local campus.

Core

National ID Unit title
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective

National ID Unit title
BSBINM301 Organise workplace information
BSBWOR301 Organise personal work priorities and development
CHCADV001 Facilitate the interests and rights of clients
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS001 Work with people with mental health issues
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCPRT001 Identify and respond to children and young people at risk
CHCVOL001 Be an effective volunteer
CHCYTH001 Engage respectfully with young people
HLTAID011 Provide First Aid

Get help

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