BSB20120 Certificate II in Workplace Skills
This qualification reflects the role of individuals developing the necessary skills in preparation for work in entry-level Business Services job roles.

Overview
Campus Katanning | Bunbury | Esperance | Narrogin | Albany | Manjimup
When Semester 2, 2025 | Semester 1, 2026 | All year round
Study Mode Full-Time | Part-Time | Traineeship
This qualification reflects the role of individuals developing the necessary skills in preparation for work in entry-level Business Services job roles.
When you complete this course you will have the skills and knowledge to carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.
Individuals in entry level roles generally work under direct supervision.
- You are wanting a job in a business environment.
- You want to become job ready.
Then this is the course for you.
To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must:
- Have an interest working indoors.
- Enjoy communicating with others.
- Have ability to follow instructions.
- Be able to work independently as well as in a team environment.
- Have basic digital literacy.
This course is suitable for individuals who have not yet entered the workforce and are wanting to develop the necessary skills in preparation for work. You will gain the skills and knowledge to get started in an entry-level clerical or administrative role for a variety of workplaces. You will learn how to carry out a range of procedural, clerical and administrative tasks, Workplace Health and Safety, time-management and communication skills.
Time Commitment – You will need to allocate appropriate time to complete this course. This includes attending classes on-site and/or online as outlined in the study mode; and undertake independent study outside of class hours, including private study, assessment preparation, research and complete assessment requirements.
Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry:
- Respectful Communication - Interact with people from diverse backgrounds, share ideas effectively and build trust.
- Teamwork – Collaborate with others, show them respect, and be open to feedback.
- Problem Solving - There is always a solution. How do you respond to a challenge? If you spot a problem, we encourage you to ask questions, clarify as needed, and respond appropriately within your training.
- Initiative - Stay motivated, take proactive steps, and seek help when necessary.
- Planning - Manage time well. Knowing how to prioritise and completing your tasks efficiently are crucial for your success.
- Self-Management - Reflect on your performance. Reflection is a powerful tool for growth and success as a student at South Regional TAFE. Being a professional in the workplace can mean learning when to accept responsibility for your failures as often as your successes. This is how we learn!
- Learning – Recognise what your strengths already are. Then embrace all the new knowledge and experience from your South Regional TAFE journey to grow as a student. Some of the skills you will learn include:
- Communication and customer service.
- Problem-solving, stress and time management.
- Procedural, clerical and administrative tasks.
- Digital technology and online research.
- Workplace Health and Safety
- Business software applications
- Self-management
- Technology - Adapt to new tools, access digital resources, and integrate technology into your learning.
Select your preferred campus and apply
All year round, 2026
Details
Units
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
BSBTEC203 | Research using the internet |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS201 | Contribute to health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
BSBTEC203 | Research using the internet |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
All year round, 2025
Details
Units
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
SIRXPDK001 | Advise on products and services |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
BSBTEC203 | Research using the internet |
Details
Units
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS201 | Contribute to health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
Semester 1, 2026
Details
Course fees
(Tuition fee* $1,366.40 + Resource fee $87.80 )
(Tuition fee* $411.60 + Resource fee $87.80 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
Details
Course fees
(Tuition fee* $1,366.40 + Resource fee $87.80 )
(Tuition fee* $411.60 + Resource fee $87.80 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
Semester 2, 2025
Details
Course fees
(Tuition fee* $1,366.40 + Resource fee $87.80 )
(Tuition fee* $411.60 + Resource fee $87.80 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
Details
Course fees
(Tuition fee* $1,366.40 + Resource fee $87.80 )
(Tuition fee* $411.60 + Resource fee $87.80 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
National ID | Unit title |
---|---|
BSBCMM211 | Apply communication skills |
BSBOPS201 | Work effectively in business environments |
BSBPEF202 | Plan and apply time management |
BSBSUS211 | Participate in sustainable work practices |
BSBWHS211 | Contribute to the health and safety of self and others |
Elective
National ID | Unit title |
---|---|
BSBCRT201 | Develop and apply thinking and problem solving skills |
BSBOPS203 | Deliver a service to customers |
BSBPEF101 | Plan and prepare for work readiness |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |