BSB20120 Certificate II in Workplace Skills
This qualification reflects the role of individuals developing the necessary skills in preparation for work in entry-level Business Services job roles.
Overview
Campus Katanning | Esperance | Narrogin | Albany | Manjimup
When Semester 1, 2025 | Semester 2, 2025 | All year round
Study Mode Full-Time | Part-Time | Traineeship
This qualification reflects the role of individuals developing the necessary skills in preparation for work in entry-level Business Services job roles.
When you complete this course you will have the skills and knowledge to carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.
Individuals in entry level roles generally work under direct supervision.
Select your preferred campus and apply
All year round, 2025
Details
Units
Core
| National ID | Unit title |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS201 | Contribute to health and safety of self and others |
Elective
| National ID | Unit title |
|---|---|
| BSBCRT201 | Develop and apply thinking and problem solving skills |
| BSBOPS203 | Deliver a service to customers |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTEC202 | Use digital technologies to communicate in a work environment |
Details
Units
Core
| National ID | Unit title |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS211 | Contribute to the health and safety of self and others |
Elective
| National ID | Unit title |
|---|---|
| BSBCRT201 | Develop and apply thinking and problem solving skills |
| BSBOPS203 | Deliver a service to customers |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTEC202 | Use digital technologies to communicate in a work environment |
| SIRXPDK001 | Advise on products and services |
Details
Units
Core
| National ID | Unit title |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS211 | Contribute to the health and safety of self and others |
Elective
| National ID | Unit title |
|---|---|
| BSBCRT201 | Develop and apply thinking and problem solving skills |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTEC202 | Use digital technologies to communicate in a work environment |
| BSBTEC203 | Research using the internet |
Details
Units
Core
| National ID | Unit title |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS211 | Contribute to the health and safety of self and others |
Elective
| National ID | Unit title |
|---|---|
| BSBCRT201 | Develop and apply thinking and problem solving skills |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTEC202 | Use digital technologies to communicate in a work environment |
| BSBTEC203 | Research using the internet |
Details
Units
Core
| National ID | Unit title |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS211 | Contribute to the health and safety of self and others |
Elective
| National ID | Unit title |
|---|---|
| BSBCRT201 | Develop and apply thinking and problem solving skills |
| BSBOPS203 | Deliver a service to customers |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTEC202 | Use digital technologies to communicate in a work environment |
Semester 1, 2025
Details
Course fees
(Tuition fee* $1,366.40 + Resource fee $87.80 )
(Tuition fee* $411.60 + Resource fee $87.80 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
| National ID | Unit title |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS211 | Contribute to the health and safety of self and others |
Elective
| National ID | Unit title |
|---|---|
| BSBCRT201 | Develop and apply thinking and problem solving skills |
| BSBOPS203 | Deliver a service to customers |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTEC202 | Use digital technologies to communicate in a work environment |
Details
Course fees
(Tuition fee* $1,366.40 + Resource fee $87.80 )
(Tuition fee* $411.60 + Resource fee $87.80 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
| National ID | Unit title |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS211 | Contribute to the health and safety of self and others |
Elective
| National ID | Unit title |
|---|---|
| BSBCRT201 | Develop and apply thinking and problem solving skills |
| BSBOPS203 | Deliver a service to customers |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTEC202 | Use digital technologies to communicate in a work environment |
Semester 2, 2025
Details
Course fees
(Tuition fee* $1,366.40 + Resource fee $87.80 )
(Tuition fee* $411.60 + Resource fee $87.80 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
| National ID | Unit title |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS211 | Contribute to the health and safety of self and others |
Elective
| National ID | Unit title |
|---|---|
| BSBCRT201 | Develop and apply thinking and problem solving skills |
| BSBOPS203 | Deliver a service to customers |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTEC202 | Use digital technologies to communicate in a work environment |
Details
Course fees
(Tuition fee* $1,366.40 + Resource fee $87.80 )
(Tuition fee* $411.60 + Resource fee $87.80 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
| National ID | Unit title |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS211 | Contribute to the health and safety of self and others |
Elective
| National ID | Unit title |
|---|---|
| BSBCRT201 | Develop and apply thinking and problem solving skills |
| BSBOPS203 | Deliver a service to customers |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTEC202 | Use digital technologies to communicate in a work environment |