SIR20216 Certificate II in Retail Services
Interested in a career that keeps you on your toes?
On completion of this course, you will have the skills to undertake workplace activities in a fast paced environment.
Overview
Campus Bunbury
When All year round | Semester 1, 2025
Study Mode Full-Time | Part-Time | Traineeship
You will have the skills and knowledge to be a member of the Frontline Retail Team, who have a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
Important information
Select your preferred campus and apply
All year round, 2025
Details
Units
Core
| National ID | Unit title |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 | Work effectively in a service environment |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXWHS002 | Contribute to workplace health and safety |
Elective
| National ID | Unit title |
|---|---|
| BSBSUS211 | Participate in sustainable work practices |
| SIRRINV001 | Receive and handle retail stock |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXCEG008 | Manage disrespectful, aggressive or abusive customers |
| SIRXSLS002 | Follow point-of-sale procedures |
All year round, 2024
Details
Units
Core
| National ID | Unit title |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 | Work effectively in a service environment |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXWHS002 | Contribute to workplace health and safety |
Elective
| National ID | Unit title |
|---|---|
| BSBSUS211 | Participate in sustainable work practices |
| SIRRINV001 | Receive and handle retail stock |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXCEG008 | Manage disrespectful, aggressive or abusive customers |
| SIRXSLS002 | Follow point-of-sale procedures |
Semester 1, 2025
Details
Course fees
(Tuition fee* $1,586.00 + Resource fee $80.40 )
(Tuition fee* $477.75 + Resource fee $80.40 )
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
| National ID | Unit title |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 | Work effectively in a service environment |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXWHS002 | Contribute to workplace health and safety |
Elective
| National ID | Unit title |
|---|---|
| BSBSUS211 | Participate in sustainable work practices |
| SIRRINV001 | Receive and handle retail stock |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXIND004 | Plan a career in the retail industry |
| SIRXSLS002 | Follow point-of-sale procedures |