HLT23221 Certificate II in Health Support Services
When you complete this course, you will be ready for a career in the Health Care sector in a variety of different environments such as a Hospital Assistant, Patient Services Assistant, and Ward Assistant.
You’ll be career-ready for support roles in hospitals, aged care, and community health services, with the confidence to maintain safe environments, assist health professionals, and provide quality service to patients. It can be a stepping stone into the broader health sector, giving you both immediate job opportunities and a pathway to higher qualifications.
This course remains FEE FREE in 2025! The course fees are 100 per cent subsidised by the WA State Government for WA residents.
Some eligibility conditions apply for the free training, and other fees may apply for some courses. Please see the FAQs on our Skills Ready page for further information.
* Please note that eligibility requirements apply to some of the free training.
Overview
Campus Albany
When Semester 1, 2026
Study Mode On Campus
In this course you will learn:
- Understanding the role of Health Support Workers in hospitals, aged care, and community health settings
- Learning how health services function and how support roles contribute to patient care.
- Applying infection control procedures to reduce risks in healthcare environments.
- Following Workplace Health and Safety guidelines to ensure safe practices for staff and patients.
- Developing skills to communicate effectively with patients, staff, and diverse communities4.
- Collaborating in team environments, completing routine and variable tasks under supervision3.
- Assisting health professionals with medical equipment and supplies.
- Performing administrative tasks that support the effective functioning of health services.
- Maintaining a clean and safe environment in healthcare facilities.
Delivering a high standard of service to patients and the community
Do you want to learn the following knowledge and skills
- Hands-on training in healthcare settings, applying skills in real-world scenarios.
- Exposure to medical tools, equipment, and procedures under supervision
- Structured units delivered in the classroom with practical application over 2/3days per week
- Infection control & hygiene: keeping healthcare spaces safe and clean
- Workplace safety: applying WHS procedures to protect staff and patients
- Communication skills: interacting with patients, families, and healthcare teams
- Teamwork: supporting nurses, doctors, and allied health professionals
- Service delivery: maintaining equipment, supplies, and a supportive environment.
To make an informed choice about the suitability of this course, please consider the essential skills and knowledge. You must:
- Value safety in the workplace for yourself and others
- Have well-developed communication, English reading and writing skills.
- Show sound level of fitness to perform duties
- Have problem-solving ability.
- Show good attention to detail.
- Show ability to work as part of a team.
- Be able to follow instructions and follow Work Health and Safety procedures.
Time Commitment:
You will need to allocate appropriate time to complete this course. This includes attending classes on-site and/or online as outlined in the study mode; and undertake independent study outside of class hours, including private study, assessment preparation, research and complete assessment requirements.
Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry:
- Safety and emergency response are valued by you.
- Respectful Communication - Interact with people from different backgrounds, share ideas effectively and build trust.
- Teamwork – Collaborate with others, show them respect, and be open to feedback.
- Problem Solving - There is always a solution. How do you respond to a challenge? If you spot a problem, we encourage you to ask questions, clarify as needed, and respond appropriately within your training.
- Initiative - Stay motivated, take proactive steps, and seek help when necessary.
- Planning - Manage time well. Knowing how to prioritise and completing your tasks efficiently are crucial for your success
- Learning – Recognise what your strengths already are. Then embrace all the new knowledge and experience from your South Regional TAFE journey to grow as a student. Some of the skills you will learn include:
- Technology - Adapt to new tools, access digital resources, and integrate technology into your learning.
Important information
Select your preferred campus and apply
Semester 1, 2026
Details
Course fees
| Tuition | Resource | Total fee* | |
|---|---|---|---|
| General | $0.00 | $187.40 | $187.40 |
| Concession | $0.00 | $187.40 | $187.40 |
Indicative Fees and Charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of Fee Disclaimers
Units
Not all units and study modes are offered at all campuses. Please check with your local campus.
Core
| National ID | Unit title |
|---|---|
| CHCCOM005 | Communicate and work in health or community services |
| CHCDIV001 | Work with diverse people |
| HLTINF006 | Apply basic principles and practices of infection prevention and control |
| HLTWHS001 | Participate in workplace health and safety |
Elective
| National ID | Unit title |
|---|---|
| BSBMED301 | Interpret and apply medical terminology appropriately |
| BSBTEC201 | Use business software applications |
| CHCCCS010 | Maintain a high standard of service |
| CHCCCS012 | Prepare and maintain beds |
| CHCCCS020 | Respond effectively to behaviours of concern |
| CHCCCS026 | Transport individuals |
| HLTFSE001 | Follow basic food safety practices |
| HLTWHS005 | Conduct manual tasks safely |