Tourism Customer Service Skill Set
In Tourism, every interaction is a chance to create unforgettable experiences
Equip yourself with the skills to deliver amazing customer service, handle diverse customer needs and turn every moment into a memory.
This course remains FEE FREE in 2025! The course fees are 100 per cent subsidised by the WA State Government for WA residents.
Some eligibility conditions apply for the free training, and other fees may apply for some courses. Please see the FAQs on our Skills Ready page for further information.
* Please note that eligibility requirements apply to some of the free training.
Overview
Campus Albany
When All year round
Study Mode On Campus
In this Skill Set you will learn a range of skills needed to work with customers - including dealing with complaints, working with customers from different social and cultural groups and providing information so that customers can understand what is available to them.
Important information
Select your preferred campus and apply
All year round, 2025
Details
Units
Core
| National ID | Unit title |
|---|---|
| SITXCCS009 | Provide customer information and assistance |
| SITXCCS010 | Provide visitor information |
| SITXCCS014 | Provide service to customers |
| SITXCOM007 | Show social and cultural sensitivity |