Digital and Personal Productivity Skill Set
Learn the fundamental skills required to communicate (through written, oral and nonverbal form) in the workplace.
With a focus on customer service both internal and external, learners will be provided with the skills and knowledge to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
Overview
Campus Albany
When All year round
Study Mode On Campus
This skill set is ideal for return-to-work parents looking to update their skills after a break from the industry, as well as for self-employed individuals aiming to enhance their administrative and computing abilities for improved efficiency and productivity. It forms part of a Certificate III in Business, allowing learners to progress towards a full qualification with the flexibility to balance work and family commitments.
Select your preferred campus and apply
All year round, 2025
Details
Units
Core
| National ID | Unit title |
|---|---|
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBPEF301 | Organise personal work priorities |
| BSBTEC202 | Use digital technologies to communicate in a work environment |