Do you want to learn how to :

• Build teamwork and interpersonal skills
• Communicate effectively with customers and colleagues
• Work in customer-facing roles with confidence
• Understand and respond to customer feedback
• Use workplace documents and technology to support communication
• Solve problems and improve service delivery.

To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must:

• Be willing to value safety in the workplace for yourself and others
• Have basic communication skills, including English reading and writing
• Have intermediate digital skills - be able to create and work with electronic workplace documentation
• Be able to follow instructions and understand basic workplace procedures
• Show a willingness to work as part of a team
• Have a general interest in customer service and workplace communication
• Be open to learning and participating in class and independent study
• Be able to manage your time and commitments to attend scheduled workshops
• Have a positive attitude toward problem-solving and learning new skills.

Time Commitment:

You will need to allocate appropriate time to complete this course. This includes attending face-to-face workshops on-site and/or online as outlined in the study guide; and undertake independent study outside of class hours, including private study, assessment preparation, research and complete assessment requirements.

Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry: 

• Respectful Communication – Share ideas effectively and build trust
• Teamwork – Collaborate and be open to feedback
• Problem Solving – Respond to challenges and find solutions
• Initiative – Stay motivated and proactive
• Planning – Manage time and prioritise tasks
• Learning – Embrace new knowledge and grow
• Technology – Use digital tools and resources confidently
• Safety and Emergency Response – Understand workplace safety protocols