Customer Service and Communication Skill Set
State ID
MAD10
Customer Service That Connects - Learn the Skills That Employers Want!
This short course gives you practical, workplace-ready tools to confidently engage with customers and colleagues in any business environment.
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Overview
Campus Esperance
When All year round
Study Mode On Campus
Learners will gain practical skills in delivering quality customer service and communicating effectively in workplace settings. Through hands-on workshops and guided activities, they’ll learn to identify customer needs, respond professionally, and improve service delivery. The course also builds confidence in written, verbal, and non-verbal communication, helping students engage clearly with colleagues and clients. These two units may be credited towards a Certificate III in Business.
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All year round, 2025
Details
When
All year round, 2025
Where
Esperance
How
Customer Service and Communication Skill Set
Units
Core
| National ID | Unit title |
|---|---|
| BSBOPS304 | Deliver and monitor a service to customers |
| BSBXCM301 | Engage in workplace communication |