• You are wanting to gain the essential skills to work in an office.

Then this is the course for you.

To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must: 

• Show your ability to communicate with others.
• Demonstrate your ability to work independently and in a team.
• Like to work indoors in front of screens and digital devices.
• Respect for others and their role within the team.
• Show your ability to follow instructions and Work Health and Safety procedures.
• Have basic digital literacy.

This course will provide the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You’ll also learn how to use business technology and produce business documents, follow Work Health and Safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

This skill set is the perfect introduction to office administration, clerical work and reception work.

Time Commitment – You will need to allocate appropriate time to complete this course. This includes attending classes on-site and/or online as outlined in the study mode; and undertake independent study outside of class hours, including private study, assessment preparation, research and complete assessment requirements. 

Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry:

• Respectful Communication: Interact with people from different backgrounds, share ideas and build trust.
• Teamwork: Collaborate with others respectfully and be open to feedback.
• Problem Solving: Look for solutions and clarity when solving problems: ask questions, consider alternatives and respond to challenges.
• Initiative: Be proactive and motivated and seek help when necessary.
• Planning: Manage time well, prioritise and complete tasks efficiently.
• Self-Management: Reflect on your performance to grow and succeed in your studies. Taking responsibility for successes and failures is helps us to be resilient and confident.
• Learning: Recognise and build on your strengths to embrace the knowledge and experience offered in your study program, including:
• deliver a service to customers
• organise and complete daily work activities
• use business technology
• produce digital text documents
• contribute to health and safety of self and others
• Technology: Adapt to new tools, access digital resources, and integrate technology into your learning.