Do you want to learn how to;

• Prepare and serve a range of espresso-based coffee beverages?
• Apply food safety and hygiene practices in hospitality workplaces?
• Provide responsible service of alcohol in accordance with legislation?
• Deliver quality customer service in cafés, restaurants, hotels and other hospitality venues?
• Work effectively as part of a team in a fast-paced environment?
• Develop practical skills that can help you gain employment in the hospitality industry

Then this course is right for you!

To make an informed choice about the suitability of this course, please consider the essential skills and knowledge below. You must;

• Be prepared to participate in practical hospitality activities, including food and beverage service.
• Be able to communicate with customers, classmates and trainers in a respectful and professional manner. 
• Be willing to work as part of a team and contribute to customer service activities.
• Follow workplace hygiene, food safety and responsible service requirements. 
• Participate in practical assessments in a simulated hospitality environment.
• Be prepared to complete some structured self-paced learning activities outside of class time.

Below are some of the important personal skills you will be required to develop and demonstrate during training. These skills are highly valued by industry;

• Respectful Communication – Interact professionally with customers, colleagues and supervisors.
• Teamwork – Work cooperatively with others to deliver quality customer service.
• Problem Solving – Respond appropriately to customer requests and workplace situations.
• Initiative – Take responsibility for tasks and contribute positively to service delivery.
• Planning and Organisation – Manage time effectively during hospitality service activities.
• Learning – Build new hospitality knowledge and apply feedback to improve performance.
• Technology – Use hospitality equipment and workplace systems safely and effectively.